Return Policy

Updated January 23, 2026

Our Commitment

Island Hydraulic Supply stands behind every part we sell. We know what it costs when equipment goes down, and we know that the wrong part delivered fast is worse than the right part delivered tomorrow. If something isn’t right with your order, we’ll make it right.

This Return Policy explains how returns, exchanges, and refunds work. If you have questions that aren’t answered here, call us at (901) 946-1500. We’re here to help.

Return Window

You have 30 days from the date of delivery to return eligible items for a refund or exchange. Returns initiated after 30 days may be considered on a case-by-case basis at our discretion.

For defective or warranty-covered items, different timeframes may apply based on manufacturer warranty terms.

Eligible Items

The following items are eligible for return within 30 days of delivery:

Standard Parts and Components

Hydraulic pumps, motors, and cylinders (unused, in original packaging)
Valves, fittings, and adapters (unopened, uninstalled)
Hoses and hose assemblies (unused, uncut)
Seals, gaskets, and O-rings (unopened packages)
Filters and filtration components (unused, in original packaging)
Accumulators and accessories (unused, uninstalled)

Conditions for Return:

Items must be unused, uninstalled, and in original condition
Original packaging must be intact and undamaged
All accessories, manuals, and components must be included
Items must not show signs of installation, modification, or use

Non-Returnable Items

The following items cannot be returned unless defective or shipped in error:

Special Order and Custom Items

Custom-built hydraulic power units
Special-order parts manufactured to customer specifications
Non-stocked items ordered specifically for your application
Custom hose assemblies built to length

Installed or Used Items

Parts that have been installed, mounted, or put into service
Hoses that have been cut, crimped, or modified
Electrical components that have been wired or energized
Fluid or lubricants (opened containers)

Clearance and Final Sale Items

Items marked as clearance, closeout, or final sale at time of purchase

Hazardous Materials

Hydraulic fluids, oils, and lubricants (opened)
Aerosols and cleaners (opened)

If you’re unsure whether an item is returnable, contact us before initiating a return.

Return Process

Step 1: Contact Us for Authorization

All returns require prior authorization. Contact us to initiate a return:
Phone: (901) 946-1500
Contact Form: Contact Page
Provide your order number, the item(s) you wish to return, and the reason for the return. We’ll issue a Return Merchandise Authorization (RMA) number and provide return instructions.
Do not ship items back without an RMA number. Unauthorized returns may be refused or delayed.

Step 2: Prepare Your Return

Pack items securely in their original packaging when possible. Include:
A copy of your original packing slip or invoice
Your RMA number clearly marked on the outside of the package
A brief note explaining the reason for return
Remove or cover any original shipping labels. You are responsible for return shipping costs unless the return is due to our error or a defective product.

Step 3: Ship Your Return

Ship your return to the address provided with your RMA authorization. We recommend using a trackable shipping method with insurance for high-value items.

Return Shipping Costs:

Customer-initiated returns: You pay return shipping
Our error or defective items: We pay return shipping (prepaid label provided)
Refused delivery or unclaimed packages: You pay return shipping and restocking fees may apply

Step 4: Refund Processing

Once we receive and inspect your return, we’ll process your refund within 5-7 business days. Refunds are issued to the original payment method.

You’ll receive an email confirmation when your return is processed.

Refunds

Refund Amount

Eligible returns receive a full refund of the purchase price. Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Refund Method

Refunds are issued to the original payment method:

Credit card purchases: Refund appears on your statement within 5-10 business days after processing
PayPal purchases: Refund appears in your PayPal account within 3-5 business days
Net terms accounts: Credit applied to your account balance

Restocking Fees

A 20% restocking fee may apply to:

Returns of non-defective items without original packaging
Returns initiated after 30 days (if approved)
Special-order items returned without cause
Refused or unclaimed shipments

Restocking fees do not apply to returns due to our error, defective products, or warranty claims.

Exchanges

If you need to exchange an item for a different size, model, or specification, contact us to initiate an exchange. Exchanges follow the same authorization process as returns.

We’ll ship your replacement item as soon as we receive and verify your return. If there’s a price difference between the original and replacement item, we’ll charge or refund the difference accordingly.

For urgent replacements, you may place a new order while your return is in transit. Contact us to coordinate timing and avoid duplicate charges.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately. We’ll arrange for a replacement or refund at no cost to you, including return shipping.

Reporting Damage or Defects:

Contact us within 48 hours of delivery for shipping damage
Contact us within 30 days for manufacturing defects
Provide photos of the damage or defect when possible
Do not install or use defective items

For items covered by manufacturer warranty, we’ll work with you to facilitate warranty claims and replacements.

Wrong Item Shipped

If we shipped the wrong item, we’ll make it right at no cost to you. Contact us immediately and we’ll:

Arrange pickup or provide a prepaid return label
Ship the correct item at no additional charge
Refund any price difference if applicable

We stand behind our shipping accuracy, but when mistakes happen, we fix them fast.

Order Cancellations

Before Shipment

You may cancel your order before it ships by contacting us immediately. If your order has not yet been processed, we’ll issue a full refund.

After Shipment

Once an order has shipped, it cannot be cancelled. You may refuse delivery or return the items following our standard return process. Return shipping costs and restocking fees may apply to cancelled orders that have already shipped.

Warranty Coverage

Most products we sell include manufacturer warranties covering defects in materials and workmanship. Warranty terms vary by manufacturer and product type.

Manufacturer Warranties:

We are authorized dealers for major hydraulic brands
Warranty claims are handled directly with manufacturers or through us as intermediary
Warranty periods typically range from 90 days to 2 years depending on product
Warranties cover manufacturing defects, not wear from normal use or improper installation

For warranty claims, contact us with your order number and a description of the issue. We’ll help coordinate the claim with the manufacturer.

Items Not Covered by Warranty:

Damage from improper installation or use
Normal wear and tear
Modifications or alterations
Use beyond rated specifications
Environmental damage or contamination

International Returns

Returns from international customers are subject to the same policy with the following considerations:

Customer is responsible for all return shipping costs and customs fees
Refunds are issued in U.S. dollars
Import duties and taxes are non-refundable
Extended shipping times may affect the 30-day return window (contact us for case-by-case review)

Business Account Returns

Business accounts with net terms follow the same return policy with these additional provisions:

Returns may be credited to your account balance rather than refunded
Volume discounts or promotional pricing may affect refund calculations
Consignment or stocking agreements may have different return terms (refer to your account agreement)

Contact Us

Questions about returns or need to initiate a return?
Island Hydraulic Supply
Phone: (901) 946-1500
Contact Form

We’re here to make returns as straightforward as possible. When you call, you’ll talk to someone who understands hydraulics and can help you determine the right solution.

Policy Updates

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page indicates when the policy was last revised.

Your continued use of our website following any changes constitutes acceptance of the updated policy.

Island Hydraulic Supply

A Ferguson Industrial Company
We know what equipment failure costs. That’s why we stock parts that matter, ship them fast, and stand behind
what we sell.

If you have questions about this document, please contact us.

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